Privacy Policy

Achoose ("we," "us," or "our") operates the Achoose mobile application and the achooseonline.in website. We are dedicated to protecting your personal information and respecting your privacy rights. This Privacy Policy describes how we collect, store, share, use, and process your information when you interact with our platform.

1. Information We Collect

We collect personal information to provide and continuously improve our delivery services. This includes:

• Account Information: Name, phone number, email address, and alternative contact numbers created during registration.
• Delivery Addresses: Street address, coordinates (latitude/longitude), landmark, postal code, city, and state to ensure swift delivery routes.
• Location Data: Accurate location coordinates of customers (via delivery address) and real-time tracking for assigned delivery partners.
• Transaction & Payment Details: Payment tokens, transaction statuses, and order IDs. All card, net banking, or UPI numbers are processed via secure PCI-DSS compliant third-party payment gateways (Razorpay) and are never stored on our servers.

2. How We Use Your Information

We process your personal information for purposes based on legitimate business needs, including:

• To facilitate account creation and the login verification flow (via OTP).
• To deliver groceries and produce to your selected coordinates and map optimized route logs.
• To dispatch order notifications and real-time transit alerts.
• To manage and complete transactions securely via payment gateways.
• To verify identities for admin dashboards and ensure security protocols (2FA/TOTP).

3. Sharing and Disclosing Your Information

We do not sell, rent, or trade your personal information. We only share information in the following circumstances:

• With Delivery Partners: Sharing your name, contact phone number, and address coordinates with our delivery fleet partners to execute order handovers.
• With Service Providers: Third-party partners (such as secure SMS gateways like SMS Bits, and payment processors like Razorpay) that perform essential services on our behalf.
• Under Legal Mandates: To satisfy applicable laws, government regulations, or judicial processes.

4. Data Retention and Security

We maintain appropriate technical security measures (including secure databases, encryption protocols, and token-based sessions) to prevent unauthorized access or disclosure of your data. We retain your information for as long as necessary to fulfill the services outlined, or as required by financial transaction compliance regulations.

5. Your Rights and Deactivation

You can view, edit, or update your profile data at any time via the "Profile" section of the app. If you wish to delete your account permanently, you may request soft-deactivation from the profile menu, which safely retains your tax invoices/order history records under compliant retention regulations while fully deactivating active login identifiers.

6. Contact Us

If you have questions, feedback, or concerns regarding our privacy practices, please contact us at:

Achoose Online Delivery Services
Email: support@achooseonline.in
Address: Flat 402, Green Glen Layout, Outer Ring Road, Bangalore, Karnataka - 560103